There are two possible solutions to this issue. It is impossible to continue the install process from this point. Further attempts to run the installation process will still prompt for a product key, and upon entering it will result in an error message stating the key has already been used. Despite this, Mass Effect 3 will now be activated in your Origin library. After starting the install process and entering the product key, an error message claiming it is not a valid Mass Effect 3 serial number appears. Some users experience issues installing Mass Effect 3 from a retail disc.
There is a second way to fix this so you can watch the videos in order: Right after the first video is done playing, press your escape button a few times. To fix this, access the second pod first, and then the first pod. Problem Event Name: BEX ( PCGW note, this could also say APPCRASH)Īdditional Information 2: 636ed4ad6e2ce5a3e01564e40133fee8Īdditional Information 4: 61e20e96bfcd8b3479be5a6b63429556Ĭrash on From Ashes DLC Īt Eden Prime, shortly after watching the cutscene for the first pod, the player crashes. Open Origin > Game Properties > Cloud SavesĪ error message about BEX or APPCRASH when trying to start the game. You can try restoring the last save from Origin: 
If this fails then your saves are corrupt. 
If it does work you can try to restore your old saves:. Rename the Mass Effect 3 folder to Mass Effect 3 backup. Go to %USERPROFILE%\ Documents\Bioware\. 10.14 Ashley glitches after activating Marksman power. 10.13 Textures become black as you approach them. 10.12.6 Multiplayer game using "Different Version". 10.12.2 Import From Mass Effect 2 Folder. 10.2 "Origin (EA) is no longer running. 10.1 Steam version suffers from significant FPS drops due to Origin in-game overlay. 9.2 "Tuchanka: Turian Platoon" mission doesn't progress in the last section. 5.2 Simultaneous Mouse and joystick support for Steam Controller users.
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